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Returns

We hope you are satisfied with your choice from our online store. However, in case for some reason you wish to replace the product or its full return, we are at your disposal, so that the return process is as fast and easy as possible.
 
For all cases you wish to return the product you bought you should send us an email with your request to [email protected] or call us during business hours and days at 26310 50115.
 
Once your request is verified we will inform you via email or phone about the approval of the return and instructions on how to send.
 
CONDITIONS OF RETURN
1. Returned products must be in their original condition (not used), have the special markings (tabs / barcode) on them and the packaging must not have been damaged.
 
For this reason, when testing clothes, make sure that they do not come into contact with anything that may leave a mark or odor, for example perfumes, deodorants, smoke, etc.
 
 
 
2. Returned products must be accompanied by the relevant purchase documents (receipt, consignment note, invoice, etc.). Without the purchase document it is impossible to change any product or refund.
It is noted that all products are meticulously checked by the Company before sending your order and after any return.
 
- Return of incorrect or defective product
 
If the product delivered to you is incorrect (ie not the product of your order) or is defective, you can contact our online store within 14 days from the date of receipt, by phone 26310 50115 or email olgtsil @ gmail.com.
If the return / replacement is due to a proven mistake of the Company or due to a proven defect of the product, the costs of sending the new product or refunding your money, are borne by the Company. It is pointed out that the Company is liable for compensation in case of lack of agreed capacity or the existence of a real defect if this has been caused by its fault as defined in articles 534 et seq. Of the Civil Code.
- Product change
 
In case the size does not suit you or you are not satisfied with the clothes or in case you want a change with another item / size / color then we will change your product with any other you want within 30 days from the date of receipt. You can change the product you received with another of equal value to the price you have already paid or with an additional price if you wish. The change is made only in items of the same or previous seasons.
In the above case for the first return of a product in order to make an exchange with others, the return costs are borne by the Company, while the customer is borne by the shipping costs of the new order. We recommend that you contact us in advance to use the courier company with which we work.
 
 
 
- Withdrawal
 
The customer has the right to request the withdrawal from the contract of sale in accordance with the more specific provisions of articles 3 et seq. Of Law 2251/1994 as amended and in force.
The withdrawal period expires in 14 calendar days from the day of receipt of the product without giving any explanation.
 
To exercise the right of withdrawal, you have the obligation to complete and send the special "withdrawal form" that you will find here.
 
The return will be accepted only by sending with a transport company (courier) and only after the approval of the Company.
 
By exercising the withdrawal you are obliged to return the product to us and specifically to the following address
OLGA TSILIKA
 
 
 
Lord Byron 5
 
 
 
Messolonghi, PC 30200
 
 
 
Tel: 26310 50115
 
in the condition in which it was delivered to you and within the same deadline we are obliged to issue you a credit for future purchases or to refund any amounts you have paid us.
 
The refund is made by deposit in the bank account that you will indicate to us in the withdrawal form.
 

-        Order cancellation
 
It is possible to cancel your order before sending the product. Cancellation is possible by phone at 23610 50115 or by email at [email protected]
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• In case of return of a product in order to make an exchange with others, the return costs are borne by the Company, while the customer is borne by the shipping costs of the new order. The return of a product can be done only once at the expense of the Company. Any additional return is borne by the customer.
 
• In case the payment of the order has been made by cash on delivery, the additional amount charged to the order by the above payment method will not be refunded.
• In periods of discounts, no refund is made, only exchange with other products of the same or previous season. In this case the valuation of the product is done at the current, ie at the reduced price.
 
• In the products that are in the OFFERS category, no changes or refunds are accepted.
 
• No changes are made to swimwear, underwear and perfumes.